Appointment System Explained
Routine appointments during the week can be booked up to 6 weeks in advance either online through Patient Access or by calling the surgery. 25% of appointment slots can be booked up to 6 weeks in advance, 50% are released on-the-day (8.00am), 15% are reserved at the end of surgery for emergencies and 10% are reserved for telephone consultations. The allocation for the appointments may vary from time to time depending on GP availability. Please note on Saturdays, appointments are only released a few at a time during the week leading up to the Saturday surgery.
For end of surgery emergency appointments you need to give your details to the receptionist between the following times listed below, you will be seen once the doctor has finished their surgery:
Monday 11:30 - 11:45 and 17:15 - 17:30
Tuesday 12:15 - 12:30 and 17:15 - 17:30
Wednesday 12:15 - 12:30 and 17:15 - 17:30
Thursday 12:15 - 12:30 and 17:15 - 17:30
Friday 12:15 - 12:30 and 17:15 - 17:30
Making an Appointment
When a patient calls the surgery for an appointment they will be given the choice of a face-to-face or a telephone consultation. Please note that option 4 is for appointments.
Patients opting for a telephone consultation will be contacted by the GP. Very often GPs are able to deal with certain requests over the telephone, e.g. doctor’s certificate, repeat medication requests, medical reports, etc. Should a patient need to be seen, an appointment will be arranged for that day. It is hoped that by introducing telephone consultations, more appointments would be freed up giving better patient access.
Patients opting for a face-to-face consultation will be given an appointment as normal, although they may be offered a telephone consultation if there aren’t any more on-the-day appointments.
To make use of this service, you will need to register at the surgery. You will need to bring photo identification in order to register. Once you have registered, you will be able to view, book or cancel a GP appointment at any time even when the surgery is closed.
Late or Missed Appointments
We are now offering a text messaging service to remind you of your appointment. If you are unable to make the appointment, please call reception to cancel so that we can see other patients who need medical attention. If you change your mobile number please inform reception.
We ask that you arrive on time for your appointment. If you arrive more than 15 minutes late for your appointment, you may be asked to rebook.
We will happily provide home visits where they are clinically justified, e.g. to house-bound patients and the terminally ill.
If you wish to request a home visit, please contact the surgery as soon as possible so that doctors can plan their visits.
Please try to get to the surgery if at all possible - the doctor can see 4 or 5 patients in the time it takes to do one home visit. We are unable to do home visits simply for patient convenience - there must be a genuine health reason.
Except in exceptional circumstances we will always ask for small children to be brought to the surgery, where we believe we can offer the best care and undertake a more thorough assessment.
At Bedford Hill Family Practice all consulting rooms are located on the ground floor with wheelchair access.
Metered parking is available on local roads. The car park is for staff members only, although there are dedicated disabled parking bays for patients (via Elmfield Road)
Hearing loops are in place.
Accessible Information Standard
At registration, the practice will ask patients if they have any information or communication needs, and find out how best to meet these needs. This information will be recorded clearly in the medical record, using the Accessible Information Standard template.
If your request is for an emergency then dial 999.
Patients wishing to book transport for outpatient appointments will need to call the transport team, who will carry out a medical assessment over the phone and, if appropriate, arrange their transport to and from hospital.
If you are eligible, please call the transport team at St George's Hospital on 020 8725 0808, Monday to Friday between 8.00am and 4.30pm. They require at least 24 hours notice to arrange transport.
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|Mon||8.00am - 8.00pm|
|Tue||8.00am - 8.00pm|
|Wed||8.00am - 8.00pm|
|Thu||8.00am - 8.00pm|
|Fri||8.00am - 8.00pm|
8.00am - 4.00pm
|Nb.||Appt. only after 6.30pm|