Bedford Hill Family Practice

120 Bedford Hill
Balham
SW12 9HS
Tel: 020 8673 1720

Making Appointments

Appointment System Explained

Routine appointments during the week can be booked up to 6 weeks in advance either online through Patient Access or by calling the surgery. 25% of appointment slots can be booked up to 6 weeks in advance, 50% are released on-the-day (8.00am), 15% are reserved at the end of surgery for emergencies and 10% are reserved for telephone consultations. The allocation for the appointments may vary from time to time depending on GP availability. Please note on Saturdays, appointments are only released a few at a time during the week leading up to the Saturday surgery.

For end of surgery emergency appointments you need to give your details to the receptionist between the following times listed below, you will be seen once the doctor has finished their surgery:

Monday               11:30 - 11:45 and  17:15 - 17:30

Tuesday              12:15 - 12:30 and 17:15 - 17:30

Wednesday          12:15 - 12:30 and 17:15 - 17:30

Thursday             12:15 - 12:30 and 17:15 - 17:30

Friday                  12:15 - 12:30 and 17:15 - 17:30

Making an Appointment

When a patient calls the surgery for an appointment they will be given the choice of a face-to-face or a telephone consultation. Please note that option 4 is for appointments.

Telephone Consultations

Patients opting for a telephone consultation will be contacted by the GP. Very often GPs are able to deal with certain requests over the telephone, e.g. doctor’s certificate, repeat medication requests, medical reports, etc. Should a patient need to be seen, an appointment will be arranged for that day. It is hoped that by introducing telephone consultations, more appointments would be freed up giving better patient access.  

Face-to-Face Consultations

Patients opting for a face-to-face consultation will be given an appointment as normal, although they may be offered a telephone consultation if there aren’t any more on-the-day appointments. 

Online Appointments

To make use of this service, you will need to register at the surgery. You will need to bring photo identification in order to register. Once you have registered, you will be able to view, book or cancel a GP appointment at any time even when the surgery is closed.

Late or Missed Appointments

We are now offering a text messaging service to remind you of your appointment. If you are unable to make the appointment, please call reception to cancel so that we can see other patients who need medical attention. If you change your mobile number please inform reception.

We ask that you arrive on time for your appointment. If you arrive more than 15 minutes late for your appointment, you may be asked to rebook.

 

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