Bedford Hill Family Practice

120 Bedford Hill
Balham
SW12 9HS
Tel: 020 8673 1720

Making Appointments

Appointment System Explained

Routine appointments during the week can be booked up to 6 weeks in advance either online through Patient Access or by calling the surgery. 25% of appointment slots can be booked up to 6 weeks in advance, 67% are released on-the-day (8.00am), and 8% are reserved for emrgency triage consultations. The allocation for the appointments may vary from time to time depending on GP availability. Please note on Saturdays, appointments are only released a few at a time during the week leading up to the Saturday surgery.

 

Making an Appointment

When a patient calls the surgery for an appointment they will be given the choice of a face-to-face or an emergency traige phonecall. Please note that option 4 is for appointments.

Emergency Traige Consultations

Patients require an emergency triage consultation will be contacted by the GP. 

Face-to-Face Consultations

Patients opting for a face-to-face consultation will be given an appointment as normal, although if you think it is an emergency, you may be offered an emergency triage consultation

Online Appointments

To make use of this service, you will need to register at the surgery. You will need to bring photo identification in order to register. Once you have registered, you will be able to view, book or cancel a GP appointment at any time even when the surgery is closed.

Late or Missed Appointments

We are now offering a text messaging service to remind you of your appointment. If you are unable to make the appointment, please call reception to cancel so that we can see other patients who need medical attention. If you change your mobile number please inform reception.

We ask that you arrive on time for your appointment. If you arrive more than 15 minutes late for your appointment, you may be asked to rebook.

 

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