Bedford Hill Family Practice

120 Bedford Hill
Balham
SW12 9HS
Tel: 020 8673 1720

Practice Statement

  • To provide the best possible quality service to our patients, within a confidential, safe and compassionate environment irrespective of gender, race, disability, age, sexual orientation, religion or belief and respect their human rights.
  • To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients.
  • To show patients courtesy and respect and promote choice by involving patients in decisions about treatment and referral options and the right to express a preference for a particular doctor in the practice.
  • We will provide the same standard of care irrespective of age, disability, ethnicity, gender, religion or sexual orientation.
  • To encourage patients to get involved in the practice through an annual survey and encouragement to comment on the care they receive. 
  • To ensure that we have the right skill mix and training to carry out duties competently and to continually improve.
  • To create a positive team spirit by encouraging open and honest communication and fostering employee interaction.

What we expect from our patients

  • To treat the doctors and practice staff with courtesy.
  • To be punctual for your appointment time.
  • To give the practice as much notice as possible if you are unable to keep a booked appointment
  • To make more than one appointment if more than one person needs to be seen.
  • To be prepared to make further appointments if you have numerous or complicated problems.
  • To be patient if appointment times are running late. It may be you who needs extra time on another occasion.
  • To ask for a home visit only if the illness prevents you from attending the surgery. Children can usually be brought to the surgery.
  • To contact the doctor out of surgery hours ONLY in the case of an emergency, which cannot wait until the next working day.

Above all else we do not accept violence or the threat of violence from patients - we try to provide a high standard of care and do not deserve to be threatened.

 

NHS Choices - Behind the headlines

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