The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from hospital services and district nurses.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases, anonymised patient information will also be used at local and national level to help the Local Commissioning Group and Department of Health plan services e.g. for diabetic care.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Access to Medical Records
You may request a copy of your medical records in one of the following ways:
- Write to the surgery asking for a copy of your medical records. It would be helpful, but you do not have to, if you told us why you want copies. Please also tell us if you want to collect the copies or have them posted.
- One of the Admin Team members will make a copy of the medical records and inform you of the costs (see below). When we have received your payment we will send the records or leave them at reception for collection. The copies will not be released until payment is received.
- If after receiving your records you have any queries, please make a normal, routine appointment to see your usual Doctor.
According to government legislation we levy the following charges
- Data Protection Act Fee £10.00 (Electronic Record)
- Photocopies (per side) £40p
- Recorded Delivery £actual
Note the maximum charge (excluding recorded delivery) is £ 50.00
- To provide the best possible quality service to our patients, within a confidential, safe and compassionate environment irrespective of gender, race, disability, age, sexual orientation, religion or belief and respect their human rights.
- To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients.
- To show patients courtesy and respect and promote choice by involving patients in decisions about treatment and referral options and the right to express a preference for a particular doctor in the practice.
- We will provide the same standard of care irrespective of age, disability, ethnicity, gender, religion or sexual orientation.
- To encourage patients to get involved in the practice through an annual survey and encouragement to comment on the care they receive.
- To ensure that we have the right skill mix and training to carry out duties competently and to continually improve.
- To create a positive team spirit by encouraging open and honest communication and fostering employee interaction.
What we expect from our patients
- To treat the doctors and practice staff with courtesy.
- To be punctual for your appointment time.
- To give the practice as much notice as possible if you are unable to keep a booked appointment
- To make more than one appointment if more than one person needs to be seen.
- To be prepared to make further appointments if you have numerous or complicated problems.
- To be patient if appointment times are running late. It may be you who needs extra time on another occasion.
- To ask for a home visit only if the illness prevents you from attending the surgery. Children can usually be brought to the surgery.
- To contact the doctor out of surgery hours ONLY in the case of an emergency, which cannot wait until the next working day.
Above all else we do not accept violence or the threat of violence from patients - we try to provide a high standard of care and do not deserve to be threatened.
New Patient Registration
The doctors welcome new patients who live within our practice boundary. As it often takes time for records to be forwarded from your previous practice, all newly registered patients will be asked to complete a health questionnaire and are offered a new patient check.
Medical treatment is available from the date of registration.
Download and complete the following registration forms for each family member - GMS1; New Patient Questionnaire and Alcohol Questionnaire (over 18 years old)
|GMS1 NHS Registration Form||155.79 KB||6 months 3 weeks ago|
|New Patient Questionnaire - Adult||147.12 KB||6 months 3 weeks ago|
|New Patient Questionnaire - CHILDREN (Under 16)||118.04 KB||1 year 9 months ago|
|Travel Form||15.46 KB||5 years 9 months ago|
|Practice Booklet||1.94 MB||1 month 1 week ago|
|Alcohol Questionnaire (over 16 years old)||37.5 KB||2 years 3 months ago|
|Summary Care Record Opt Out Form (optional)||46.69 KB||2 years 3 days ago|
|Pharmacy Nomination Form (EPS)||1.35 MB||1 year 9 months ago|
Named Accountable GP
Named Accountable GP
You may be aware that all GP Practices are now required to provide their patients, including children with a "named, accountable GP". This GP is responsible for the patients’ overall care. However, patients can still book appointments or telephone consultations with any GP in the practice.
New patients registering at the practice will be informed of their named GP at the point of registration. Patients over 75 have already been allocated a named accountable GP in 2014 and that arrangement has not changed. Should you wish to change your named GP, we will do our best to accommodate your wishes. Please contact the surgery requesting the change.
GP Net Earnings
All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working at Bedford Hill Family Practice in the last financial year was £67,315 before tax and National Insurance. This is for 5 full time GPs and 1 Locum GP, who worked in the practice for more than six months.
|How to contact us|
|Type of contact||Department / Person||Contact Details|
020 8673 1720 (option 4)
120 Bedford Hill
|Administration Team||Administrators||020 8673 1720 (option 2)|
|Fax||Administrators||020 8673 5794|
|Out of Hours||SELDOC||111|
|Balham Health Centre||Health Visitors||020 8812 6200|
|Sexual Health Clinic||CLCH||0333 300 2100|
We want you to be satisfied with our services. We welcome suggestions or ideas to help us improve. You can use this form to let us know what you think, or to complain about our service.
Please complete the form below. All feedback will be seen by the Practice Manager.
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|Mon||8.00am - 8.00pm|
|Tue||8.00am - 8.00pm|
|Wed||8.00am - 8.00pm|
|Thu||8.00am - 8.00pm|
|Fri||8.00am - 8.00pm|
8.00am - 4.00pm
|Nb.||Appt. only after 6.30pm and Saturdays.|