We may have to collect and use information about people with whom we work. This personal information is handled and dealt with properly however it is collected, recorded and used and whether it be on paper, in computer records or recorded by any other means.
We regard the lawful and correct treatment of personal information as very important to our successful operation and to maintaining confidence between us and those with whom we carry out business. We will ensure that we treat personal information lawfully and correctly.
General Data Protection Regulation (GDPR)
The information we hold on you
Our practice keeps data on you relating to who you are, where you live, contact details, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, if you have a carer, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoires reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.
When registering for NHS care, all patients who receive NHS care are registered on a national database, the database is held by NHS Digital, a national organisation which has legal responsibilities to collect NHS data.
Identifying patients who might be at risk of certain diseases
- Your medical records will be searched by a computer programme so that we can identify patients who might be at high risk from certain diseases such as heart disease or unplanned admissions to hospital.
- This means we can offer patients additional care or support as early as possible.
- This process will involve linking information from your GP record with information from other health or social care services you have used.
- Information which identifies you will only be seen by this practice.
- If you would like more information, please speak to the Practice Manager.
Who we share information with
As GPs, we cannot handle all your information ourselves, so we need to delegate this responsibility to others within the practice and sometimes with other organisations.
If your care requires treatment outside the practice, we will exchange with those providing such care and treatment whatever information may be necessary to provide safe, high quality care.
Once you have seen the care provider, they will normally send us details of the care they have provided you with, so that we can understand your health better.
Your consent to this sharing of data, within the practice and with those others outside the practice is assumed and is allowed by the Law, however we will gladly discuss this with you in more detail if you would like to know more.
The Practice team (clinicians, administration and reception staff) only access the information they need to allow them to perform their function and fulfil their roles.
You have the right to object to our sharing your data in these circumstances but we have an overriding responsibility to do what is in your best interests.
We are required by Articles in the General Data Protection Regulations to provide you with the information in the following 9 subsections.
|Data Controller||GP Partners|
|Data Protection Officer||Dr Michael Calais|
|Purpose of Processing your personal information||
Direct Care is care delivered to the individual alone, most of which is provided in the surgery.
After a patient agrees to a referral for direct care elsewhere, such as a referral to a specialist in a hospital, necessary and relevant information about the patient, their circumstances and their problem will need to be shared with the other healthcare workers, such as specialists, therapists, technicians etc.
The information that is shared is to enable the other healthcare workers to provide the most appropriate advice, investigations, treatments, therapies and / or care.
The practice performs computerised searches of some or all of our records to identify individuals who may be at increased risk of certain conditions or diagnoses i.e. Diabetes, Heart Disease, risk of falling. Your records may be amongst those searched. This is often called “risk stratification”. These searches are sometimes carried out by Data Processors who link our records to other records that they access, such as hospital attendance records. The results of these searches and assessments may then be shared with other healthcare workers, such as specialists, therapists, technicians etc. The information that is shared is to enable the other healthcare workers to provide the most appropriate advice, investigations, treatments, therapies and or care.
|Lawful Basis for Processing your personal information||
The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this surgery and in support of direct care elsewhere is supported under the following Article 6 and 9 conditions of the GDPR:
Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.
Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care
|Recipient or categories of recipients of your personal data||
The data will be shared with health and care professionals and support staff in this surgery and at hospitals, diagnostic and treatment centres who contribute to your personal care.
In addition, personal data may be shared, which is sent to or may be received from providers such as our 8to8 hubs (who provide some evening and weekend appointments on behalf of the practice), 111 - out of hours services, local social services and care services, or other services the Wandsworth Clinical Commissioning group has commissioned.
In all cases, we ensure the data is supplied is appropriate and within the law.
|Your right to object||
You have the right to object to some or all the information being processed, which is detailed under Article 21.
Please contact the Data Controller or the Practice Manager.
You should be aware that this is a right to raise an objection, that is not the same as having an absolute right to have your wishes granted in every circumstance.
|Your right to access and correction||
You have the right to access the data that is being shared and have any inaccuracies corrected.
There is no right to have accurate medical records deleted except when ordered by a court of Law.
|How long do we hold your personal data for?||We retain your personal data in line with both national guidance and law, which can be found here:|
|Your right to complain||
Use of personal data is overseen by the Information Commissioners Office, often known as the ICO.
You may complain or raise concerns with the ICO and they can be contacted via their website:
Or you can also call their helpline
Tel: 0303 123 1113 (local rate)
Access to Medical Records
The General Data Protection Regulations (GDPR) and the Data Protection Act 2018 has replaced the existing Data Protection Act 1998 from the 25 May 2018. For GPs it will bring in a number of changes, specifically the charges that were in place for undertaking Subject Access Requests (SAR).
In most cases, patients must be given access to their medical records free of charge, including when a patient authorises access by a third party such as a solicitor. A ‘reasonable fee’ can be charged if the request is manifestly unfounded or excessive. If the request is for a medical report (rather than a SAR) then this falls under the Access to Medical Reports Act (AMRA) and should be handled in the usual way. The GDPR does not change the AMRA.
You may request a copy of your medical records in one of the following ways:
- Write to the surgery asking for a copy of your medical records. It would be helpful, but you do not have to, if you told us why you want copies.
- Copies of records are provided free of charge and should be done within one calendar month of the request. However, a charge can occur where the request is “manifestly unfounded or excessive” for example where information has already been provided, there may be reasonable charge for further copies requested.
- One of the Admin Team members will make a copy of the medical records and inform you when it is ready for collection.
- If after receiving your records you have any queries, please make a normal, routine appointment to see your usual Doctor.
- To provide the best possible quality service to our patients, within a confidential, safe and compassionate environment irrespective of gender, race, disability, age, sexual orientation, religion or belief and respect their human rights.
- To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients.
- To show patients courtesy and respect and promote choice by involving patients in decisions about treatment and referral options and the right to express a preference for a particular doctor in the practice.
- We will provide the same standard of care irrespective of age, disability, ethnicity, gender, religion or sexual orientation.
- To encourage patients to get involved in the practice through an annual survey and encouragement to comment on the care they receive.
- To ensure that we have the right skill mix and training to carry out duties competently and to continually improve.
- To create a positive team spirit by encouraging open and honest communication and fostering employee interaction.
What we expect from our patients
- To treat the doctors and practice staff with courtesy.
- To be punctual for your appointment time.
- To give the practice as much notice as possible if you are unable to keep a booked appointment
- To make more than one appointment if more than one person needs to be seen.
- To be prepared to make further appointments if you have numerous or complicated problems.
- To be patient if appointment times are running late. It may be you who needs extra time on another occasion.
- To ask for a home visit only if the illness prevents you from attending the surgery. Children can usually be brought to the surgery.
- To contact the doctor out of surgery hours ONLY in the case of an emergency, which cannot wait until the next working day.
Above all else we do not accept violence or the threat of violence from patients - we try to provide a high standard of care and do not deserve to be threatened.
New Patient Registration
The doctors welcome new patients who live within our practice boundary. As it often takes time for records to be forwarded from your previous practice, all newly registered patients will be asked to complete a health questionnaire and are offered a new patient check.
Medical treatment is available from the date of registration.
Download and complete the following registration forms for each family member - GMS1; New Patient Questionnaire and Alcohol Questionnaire (over 18 years old)
|GMS1 NHS Registration Form||155.79 KB||11 months 2 weeks ago|
|New Patient Questionnaire - Adult||147.12 KB||11 months 2 weeks ago|
|New Patient Questionnaire - CHILDREN (Under 16)||118.04 KB||2 years 2 months ago|
|Travel Form||15.46 KB||6 years 2 months ago|
|Practice Booklet||1.94 MB||1 month 3 days ago|
|Alcohol Questionnaire (over 16 years old)||37.5 KB||2 years 8 months ago|
|Summary Care Record Opt Out Form (optional)||46.69 KB||2 years 5 months ago|
|Pharmacy Nomination Form (EPS)||1.35 MB||2 years 2 months ago|
Named Accountable GP
Named Accountable GP
You may be aware that all GP Practices are now required to provide their patients, including children with a "named, accountable GP". This GP is responsible for the patients’ overall care. However, patients can still book appointments or telephone consultations with any GP in the practice.
New patients registering at the practice will be informed of their named GP at the point of registration. Patients over 75 have already been allocated a named accountable GP in 2014 and that arrangement has not changed. Should you wish to change your named GP, we will do our best to accommodate your wishes. Please contact the surgery requesting the change.
GP Net Earnings
All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working at Bedford Hill Family Practice in the last financial year was £67,315 before tax and National Insurance. This is for 5 full time GPs and 1 Locum GP, who worked in the practice for more than six months.
|How to contact us|
|Type of contact||Department / Person||Contact Details|
020 8673 1720 (option 4)
120 Bedford Hill
|Administration Team||Administrators||020 8673 1720 (option 2)|
|Fax||Administrators||020 8673 5794|
|Out of Hours||SELDOC||111|
|Balham Health Centre||Health Visitors||020 8812 6200|
|Sexual Health Clinic||CLCH||0333 300 2100|
We want you to be satisfied with our services. We welcome suggestions or ideas to help us improve. You can use this form to let us know what you think, or to complain about our service.
Please complete the form below. All feedback will be seen by the Practice Manager.
NHS Choices - Behind the headlines
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Most of the UK media is covering the announcement made in Parliament by Jeremy Hunt, Secretary of State for Health, about proposed changes to social care.
The two confirmed points to have garnered the most media attention in the run-up to the announcement are:
- a ‘cost cap’ of £75,000 worth of care costs – after this...
|Mon||8.00am - 8.00pm|
|Tue||8.00am - 8.00pm|
|Wed||8.00am - 8.00pm|
|Thu||8.00am - 8.00pm|
|Fri||8.00am - 8.00pm|
8.00am - 4.00pm
|Nb.||Appt. only after 6.30pm and Saturdays.|